The seller reserves the right to change, amend or supplement the rules at any time, taking into account the requirements set by legal acts.
Protection of personal data
Any information related to personal data that is registered in the online store RELUX.24 is kept confidential and is not made public.
The buyer has the right to buy goods in the RELUX.24 online store in accordance with the procedure established by these Rules.
The buyer has the right to refuse the goods purchase - sale contract concluded with the RELUX.24 online store by notifying the Seller in writing (by e-mail, indicating the desired return of the product and its order and/or invoice number) no later than 7 days from the day of delivery of the item , only if the product is of poor quality or damaged.
3.2 of the rules. The Buyer's right provided for in paragraph 1 is implemented in accordance with the 2001 Decree of the Minister of Economy. August 17 by order no. 258 of the approved "Sale of goods and provision of services when contracts are concluded using means of communication" rules.
3.2 of the rules. The Buyer can exercise the right provided for in paragraph 1 only if the product has not been damaged or its appearance has not fundamentally changed, nor has it been used.
Obligations of the buyer
The buyer must pay for the goods and accept them in accordance with the procedure established by these Rules.
During the delivery of the goods, the Buyer must check the condition of the shipment together with the Seller or his authorized representative, and if he notices that the package of the delivered shipment is damaged (crumpled, wet, or otherwise externally damaged), the Buyer must note this in the invoice (bill of lading) or other shipment transfer - receipt in the document and, in the presence of the Seller or his representative, draw up a free-form shipment violation act and immediately inform the Seller.
If the Buyer attempts to harm the stability, security of the online store or violates his obligations, the Seller has the right to immediately and without warning limit or suspend his access to the RELUX.24 online store or, in exceptional cases, cancel the Buyer's order.
The Seller has the right to cancel the order without notifying the Buyer in advance, if the Buyer, having chosen the payment methods provided for in clauses 7.2.1., 7.2.2. of the Rules, does not pay for the goods within 3 (three) working days.
Obligations of the seller
The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by him, under the conditions specified in Clause 8 of the Rules.
The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer an analogous or similar product as far as possible. If the Buyer refuses to accept an analogous product or the product most similar in its characteristics, the Seller undertakes to return the money paid to the Buyer within 5 (five) working days, if prepayment was made.
Product prices, payment procedure and terms
The buyer pays for the goods in one of the following ways:
We use STRIPE, MONTONIO, PAYSERA payment system services for payments. STRIPE, MONTONIO, PAYSERA is an advanced, efficient, proven and secure system that allows you to pay for goods quickly and safely. So you will be safe and secure while paying money. Stripe is one of the most secure payment collection platforms, automatically stopping up to 95% of stolen credit card payment attempts.
In accordance with 7.2.1., 7.2.2. the payment methods provided in clauses, the Buyer undertakes to pay immediately. In the aforementioned cases, taking into account Rule 5.2. the Seller's right provided for in point 1, only after receiving the payment for the goods, the goods parcel begins to be formed and the term of delivery of the goods is calculated from that time.
Delivery of goods
When ordering the goods, the buyer undertakes to indicate the exact place of delivery of the goods and the contact phone number.
The buyer undertakes to accept the goods himself. In the event that he cannot accept the goods himself, and the goods are delivered to the specified address and based on other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
The goods are delivered by the Seller or his authorized representative.
The seller undertakes to deliver the goods to the buyer within 1-7 working days. These terms do not apply in cases where the Seller does not have the necessary goods in stock, and the Buyer is informed of the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of the goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of the goods.
In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer's fault or due to circumstances beyond the Buyer's control.
During the delivery of the goods, the Buyer must check the condition of the shipment together with the Seller or his authorized representative. If the buyer signs the invoice (bill of lading) or other document of shipment transfer - acceptance, it is considered that the shipment has been delivered in a suitable condition. Having noticed that the package of the delivered package is damaged (crumpled, wet or otherwise externally damaged), the Buyer must note this in the invoice-invoice (bill of lading) or another shipment transfer-acceptance document and, in the presence of the Seller or his representative, draw up a free-form package violation act. If the Buyer does not perform these actions, the Seller is released from responsibility against the Buyer for product damage, if such damage was caused by packaging damage that the Buyer did not note in the above procedure.
In the event that the Buyer, based on Rule 3.2. point, refuses the purchase-sale contract, he has the obligation to pay all direct costs of returning the goods to the Seller related to transportation costs. The amount of these Seller's expenses is deducted from the money paid for the item(s) to be returned to the Buyer. If the offset does not cover the entire claim of the Seller, i.e. If the costs of returning the goods incurred by the Seller exceed the value of the returned goods, the Buyer undertakes to pay the remaining amount to the Seller within 15 days.
Returns and warranty
The characteristics of each product sold in the RELUX.24 online store are generally indicated in the description attached to each product.
The seller is not responsible for the fact that the color, shape or other parameters of the goods in the RELUX.24 online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.
The Seller is not responsible for cases where the goods have become unsuitable or their properties have deteriorated due to the fact that the Buyer or third parties to whom the Buyer has transferred the goods or services have used, transported, stored them in violation of the requirements set out in the product descriptions.
Inform us about unsuitable goods by e-mail firstname.lastname@example.org or by phone.
You can return the goods by sending them by Lithuanian post or postal machine. (Shipping costs are paid by the Buyer).
After receiving the returned shipment, we will assess whether the packaging and goods are not damaged.
The returned product must be in its original packaging, unused and with all its accessories (instructions, wires, cables, etc.)
After assessing that the returned product is undamaged and suitable for return, we will return the money to your account within 5 days in accordance with the procedure provided by law.
We replace all defective or non-functioning goods with new ones or return the money paid, we pay all costs of replacement and shipping of defective goods.
The buyer is fully responsible for the correctness of the data provided in the order form. If the Buyer does not provide accurate data in the order form, the Seller is not responsible for the resulting consequences.
The Seller is released from any responsibility in cases where losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, although he was given such an opportunity.
If the Seller's online store contains links to the websites of other companies, institutions, organizations or individuals, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites and does not represent those companies and individuals.
In the event of damage, the guilty party compensates the other party for direct losses.
These rules are drawn up in accordance with the legal acts of the Republic of Lithuania.
Relations arising on the basis of these rules shall be governed by the law of the Republic of Lithuania.
All disagreements arising from the implementation of these rules shall be resolved by negotiation. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.